Price Match Guarantee

Koko Event Supplies monitors the market regularly to ensure we offer the best prices possible. Our price match guarantee means that we match any genuine competitor’s in stock price. 

So contact us here if you find the same product for a cheaper price elsewhere!

- This excludes stock liquidations, special sale pricing and wholesale pricing.

- Please note we also take into account the added cost of delivery to your location. If the identical, in stock product can be purchased and delivered to your location for a total price lower than the one we are offering, we will match that exact price. 

We aim to provide you with easy, hassle-free returns.

We are committed to providing legendary customer service. So if you experience any issues, please contact us and we will try our best to find a solution.

The situations with which you can or cannot return your items are listed below:

I changed my mind about a product. How do I return it?

If you’ve changed your mind and want to return an unopened/unused product, that’s no problem. Here’s what you need to do:

• Get in touch with our service team.
• Post the item back to us within 30 days of ordering it (you’ll need to cover the shipping costs).
• We’ll process your refund (less the original shipping costs) when we receive and check the items.
• Note: We can’t refund goods that have already been opened or used, unless it’s a damage or quality issue (see the question below).

My product/s are damaged?

Damaged parcels are the worst! We’d be happy to sort this out for you, but here’s the important part: if you receive damaged goods do not throw anything away!

Snap a photo of the damage and send it through to us. We can then arrange to replace or swap the items, and we will make arrangements for you to return the damaged items back to us if it is necessary.

I received the wrong item?

Although we do our best to ensure we send out the correct items, from time to time we may make a silly error and send out an incorrect item, we are human too!

If this happens please contact us and we can exchange the product free of charge. If there is not enough time for you to receive the exchanged product, we can give you a full refund.

If you would like to make a return or exchange, please contact us here.

Shipping & Handling FAQ

We know how excited you are to receive your purchase, and so we are committed to providing fast shipping and handling to allow you to receive your purchase as soon as possible!

Koko Event Supplies is run by Daniel Raffelt and Amy Hollis. It is a 100% Australian owned business and operates from Eltham in Victoria, Australia.

Daniel Raffelt 

Daniel is in charge of sourcing products and ensures your orders reach you on time

Amy Hollis

Amy is in charge of customer service and creating KOKO's kits.

By paying your booking fee, the hirer agrees to the following terms and conditions in relation to the rental of Koko Event Supplies' Hire Items. 

Setup, Delivery and Collection of Hire Items:

• The hire price for the items listed on the Koko Event Supplies website does not include setup and delivery.
• Setup and delivery fees are calculated in the quoting process and are dependent on your location.
• If the event space is located up a flight of stairs, additional setup and delivery fees apply to allow for an extra pair of hands to lift the items upstairs. 
• If on arrival, Koko Event Supplies has not been notified of this, the hirer must pay the additional upstairs fee within 48 hours of delivery.
• Additional setup and delivery fees may apply if there is inadequate access for a delivery vehicle whereby the delivery driver has to park a distance away from the venue.
• Any paid parking incurred by the delivery vehicle will be charged to the hirer within 48 hours of delivery.
• The hirer must ensure the measurements of the rental items supplied by Koko Event Supplies are able to fit into the event space. 
• This includes measurements of the event space, as well as the measurements of doors and all access ways into the event space. If in the event that Koko Event Supplies is unable to fit the items into the event space or access ways, Koko Event Supplies has the right to refuse delivery without refund.
• The hirer agrees that they are liable for all injury, loss and/or damage suffered by Koko Event Supplies, our employees or agents, while at the Delivery Address.
• Koko Event Supplies will not be liable for any injury, loss and/or damage suffered by the hirer, or any other person, as a consequence of the Hirer’s use of the equipment.
• The collection date and time of the hire items will be decided during the booking process. Koko Event Supplies, must be able to gain access to the event space during that collection date and time.
• If, for any reason, Koko Event Supplies is unable to gain access to the delivery address and the event space for delivery or collection, there will be additional delivery fees for each additional delivery and collection.

Security Deposit:

• A security deposit is required for all Rental Items. This is calculated at quotation and is dependent on the value of the rental items.
• In the case that there is no evidence of damage to the rental items, the security deposit will be refunded to the hirer within 2 business days after the delivery date. 
• In the case that there is evidence of damage to the rental items, the security deposit will not be refunded to the hirer.

Payment Terms and Conditions

• In order for the hirer to book the rental items, a booking fee is required to be paid and cleared within 3 business days of booking. If, for any reason, this booking deposit is not paid and cleared within 3 days, the rental items will become available to other hirers.
• The booking fee is 50% of the entire order value, including: 
• 50% of the Items Hired
• 50% of the Setup and Delivery Fee
• 50% of the Security Deposit
• The balance of the entire order value must be paid and cleared within 7 days of the delivery date and time. If, for any reason, the balance is not paid and cleared within 7 days of the delivery date and time, the hire items will not be delivered.

Cancellations Terms and Conditions

• If, for any reason, the hirer has to cancel the Rental Item booking, the following terms apply:
• If the booking and delivery is cancelled prior to 60 days of the delivery date and time, the hirer is eligible for a full refund.
• If the booking and delivery is cancelled within 60 days of the delivery date and time, the hirer is not eligible for a refund of either the booking deposit or the balance if the balance has been paid.
• If, in the event that Koko Event Supplies is unable to supply the Hirer with the Equipment, or any part of it, because of a previous Hirer not making the Equipment available for collection, then Koko Event Supplies may cancel the Hirer’s order.
• In the event that Koko Event Supplies is required to cancel the Hirer’s order due to the above reasons, then Koko Event Supplies:
• will, within three (3) Business Days of the Hirer being notified of the cancellation, refund all amounts paid by the Hirer to Koko Event Supplies; and
• will not be liable for any loss or damage that the Hirer may suffer, arising from, or caused or contributed by, Koko Event Supplies’ cancellation due to the above reasons.

Setup and Delivery is calculated at a quote by quote basis and is dependent on your location, and ease of accessibility to the event space.

Contact Amy for a quote of our hire items:

amy@kokoeventsupplies.com.au

0412 686 250