Fast Shipping & Handling

Shipping & Handling FAQ

We know how excited you are to receive your purchase, and so we are committed to providing fast shipping and handling to allow you to receive your purchase as soon as possible!

 Order Dispatch Days

 

 

Order placed before 10am (AEDT)

Order placed after 10am (AEDT)

Monday

Same day

Wednesday

Tuesday

Wednesday

Wednesday

Wednesday

Same day

Friday

Thursday

Friday

Friday

Friday

Same day

Monday

Saturday

Monday

Monday

Sunday

Monday

Monday

How much does shipping cost?

The shipping costs depend on the weight and the volume of your package which will be displayed at check out. At KOKO Event Supplies, we negotiate the best shipping rates and pass on the savings to the customer. For pallet shipments, please contact us for a quotation.

When will my order be dispatched?

Great question! We ship 3 times a week - Monday, Wednesday and Friday excluding public holidays. Orders placed before 10am (AEDT) on the day of shipping will be packed and dispatched that day. 

Will my order go express?

We offer express postage as an option, please select at check out.

How long will it take to receive my order?

If your order is shipped via Express Post, it will generally be delivered within 1-2 business days providing you are within the Express Post serviced area.

Regular Post takes a bit longer and delivery times can vary, as shown in the table below:

Regular Australia Post estimated transit times (based on Aust post standard terms and conditions)

Location

Business Days

Melbourne Metro

2

Victoria Country

3-4

Sydney Metro

4-5

NSW Country

5-6

Canberra Metro

4-5

Adelaide Metro

4-5

South Australia Country

4-5

Brisbane Metro

5-6

Queensland Central

5-6

Far North Queensland

6-10

Perth Metro

6-8

Geraldton

9-11

Karratha

9-11

Western Australia Country

10-12

Darwin Metro

6-7

Alice Springs

5-6

Northern Territory Country

6-8

Tasmania 

3

 Can I track my order?

Absolutely! In your shipping confirmation email there’ll be a unique tracking code that you can enter on the Australia Post website: http://post.com.au/track

We suggest to allow Australia Post approximately 24 hours for the tracking information to appear on their website.

My package isn’t here yet. What’s going on?

Track your parcel on the Australia Post website. You’ll find your tracking code in the shipping confirmation email.

If things aren’t making sense in the tracking, we’re happy to help out.

Does my order need to be signed for when it’s delivered?

It’s up to you. If you would like this to happen simply request this in the notes section when you order.

However there are two things you need to know:

  • If you choose ‘No signature required’, we can’t be held liable for your parcel going missing.
  • Also, strangely, we can’t guarantee that Australia Post won’t ask for a signature anyway. In some areas, Australia Post will require a signature on all parcels regardless of what you specify.

I placed an order but didn't receive confirmation?

There are a few possible reasons why you might not have received a confirmation email after placing an order:

  • Check your junk email; it's sometimes hiding in there.
  • If you have other email accounts, make sure you're checking the right one!

If you have double checked those points and still don't have a confirmation email, please get in touch with us and we shall follow it up.